1. Service provider details

Service provider name	HEIM CLARA
Headquarters and complaint handling location	2400 Dunaújváros, Jászai Mari Square 4. 3/2
Email address	klarova2@gmail.com
Phone number	+36 20 914 2327
Registration number	56028920
Tax number	77099228-1-27
Registration authority	Dunaújváros Government Office
Contract language	Hungarian
Hosting provider name	Cweb Hosting Ltd.
Hosting provider address	1173 Budapest, Borsó Street 16-32.
Hosting provider email	info@cweb.hu

2. Basic provisions

2.1. Hungarian law shall govern any issues not regulated in these GTC and the interpretation of these GTC, with particular regard to the provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, as well as Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The relevant sectoral legal provisions shall govern special products. The mandatory provisions of the relevant legal provisions shall govern the parties even without a separate clause.

2.2. These GTC shall remain in force until revoked. The Service Provider shall publish any amendments to these GTC on the website. The amendments shall not affect previously concluded contracts, i.e. the amendments shall not have retroactive effect.

2.3. The Service Provider reserves all rights to the website, any part thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the content appearing on the website or any part thereof without the written consent of the Service Provider.

2.4. The Service Provider assumes no liability in connection with the sale and purchase of products published on other websites not affiliated with the Service Provider and not operated by the Service Provider.

3. Registration / Purchase

3.1. In the event of false data provided during the use/ordering of the service or data that can be linked to another person, the resulting electronic contract may be challenged in court by the authorized party.

3.2. The Service Provider shall not be liable for any delivery delays or other problems or errors attributable to incorrect and/or inaccurate data provided by the User. The Service Provider informs the Users that, after consultation, they may correct the incorrectly entered data in the order.

3.3. The Service Provider is not liable for any damages resulting from the User forgetting their password or if it becomes accessible to unauthorized persons for reasons not attributable to the Service Provider.

4. Range of products, services and prices available for purchase

4.1. The displayed products can be ordered online from the webshop. The prices displayed for the products are in euros (€), gross prices, but do not include shipping and payment-related fees. No separate packaging costs will be charged, unless the User requests decorative or other special packaging.

4.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products.

4.3. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.

Wrong price

4.4. In the event of an incorrect price being indicated, the Service Provider is not obliged to confirm the order at this price, but has the option to reject the offer and offer confirmation at the correct, real price. An incorrect price is a price of €0, €0.01, or a promotional price that is obviously incorrect or does not correspond to the percentage of the indicated discount.

5. Order process and shipping costs

5.1. The user logs in to the webshop or can start shopping without registering.

5.2. The user places the product in the cart and then checks the quantity of the product they wish to purchase.

5.3. The user provides the billing/delivery address, then the delivery and payment method.

Payment methods

• Personal collection: In cash at the Service Provider's business premises. (Cash payment is only possible in Hungarian forints, at the daily exchange rate).
• Online with a bank card (Barion): Secure online payment via Barion's system. Your bank card details are not shared with the Service Provider.
• By transfer (Direct bank transfer): The User is obliged to transfer the price of the ordered products to the following bank account within 3 days:

  Beneficiary name: Klara Heim
  Bank name: CIB BANK
  Account number (for domestic transfers): 10700134-72687231-51100005
  IBAN number (in case of transfer from abroad): HU72 10700134-72687231-51100005
  SWIFT code: CIBHHUHBXXX

  In the message section, please include the order number and product name!

Shipping methods and fees (in Euros)

Order value	Shipping fee	Comment
Under €100.00	4,75 €	Shipping and packaging fee (Fuvar.hu / Magyar Posta).
Over €100.00	Free	Shipping and packaging costs are covered by Klart Studio.

5.6. If there is an error or omission in the products or prices in the webshop, we reserve the right to make corrections.

5.7. Based on Section 6:127 of the Civil Code, the user is obliged to inspect the package without delay, preferably in front of the courier upon delivery; in case of damage, the user is not obliged to accept the package.

5.8. By clicking the "Send Order" button, the User makes an offer, which creates a payment obligation.

5.11. The User will receive an automatic confirmation by e-mail after sending the order. This does not yet create a contract. The contract is created when the Service Provider notifies the User in another e-mail about the details of the order and its expected fulfillment.

6. Order processing and fulfillment

6.1. Orders are processed on business days in the order they are received. The general delivery time is 5-10 business days (domestic) from the date of conclusion of the contract.

6.4. If the seller is a business and the buyer is a consumer, the risk of damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the item.

6.7. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and refund the amount paid.

6.8. If the User does not accept the ordered product that has been delivered in accordance with the contract, he/she commits a breach of contract. The Service Provider may claim the costs of storage and transportation (round trip), as well as attorney and procedural fees.

7. Right of withdrawal

7.1. Pursuant to Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer has the right to withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt of the product.

7.2. The Consumer may exercise his right of withdrawal by means of a clear statement or by means of the sample at the end of these GTC.

7.5. The direct cost of returning the product must be borne by the Consumer.

Exceptions to the right of withdrawal

7.7. The Consumer does not have the right of withdrawal in the case of non-prefabricated goods that were produced on the instructions of the Consumer or at his express request, or in the case of a product that was clearly tailored to the Consumer.

7.9. The Service Provider shall refund the full amount paid by the consumer no later than 14 days after becoming aware of the withdrawal. The Service Provider shall have the right of retention until the goods have been returned.

7.18. The Consumer is only liable for any depreciation resulting from use exceeding the use necessary to establish the nature, properties and functioning of the product.

7.22. The right of withdrawal does not apply to Users acting as businesses.

8. Warranty, Guarantee

Warranty

8.1. In the event of defective performance by the Service Provider, the User may assert a warranty claim in accordance with the provisions of the Civil Code.

8.2. You may request repair or replacement. If you have not requested these, you may request a proportionate reduction in the consideration or withdraw from the contract. There is no right to withdraw due to a minor defect.

8.3. The user is obliged to report the error immediately, but no later than within 2 months. In the case of a consumer, the limitation period is 2 years, in the case of a business, 1 year.

Product warranty

8.6. In the event of a defect in a movable item, the Consumer may also assert a product warranty claim, within the framework of which he may request repair or replacement from the manufacturer or distributor within 2 years from the date of placing on the market.

8.10. In the event of a product warranty, the Consumer must prove that the defect existed at the time of placing on the market.

Warranty (Mandatory warranty)

8.12. In the event of defective performance, the Service Provider is obliged to provide a warranty for durable consumer goods, pursuant to Government Decree 151/2003 (IX. 22.).

8.13. Warranty period:
a) In the case of a sales price reaching HUF 10,000 but not exceeding HUF 250,000: 2 years.
b) Above a sales price of HUF 250,000: 3 years.

The Service Provider shall endeavour to complete the repair within a maximum of 15 days. If the repair is not successful within 30 days, the Service Provider shall replace the product within 8 days or refund the purchase price. The same shall apply if the product breaks down for the fourth time after the 3rd repair.

8.14. The Service Provider is exempt from the warranty if it proves that the cause of the defect occurred after performance (e.g. due to improper use).

9. Procedure in the event of a warranty claim

9.4. The Service Provider is obliged to record the Consumer's reported claim and provide a copy thereof to the Consumer. The record must be kept for 3 years.

9.6. If the Service Provider cannot immediately state whether the request can be fulfilled, it must notify the Consumer within 5 working days.

10. Miscellaneous provisions

10.1. The Service Provider is entitled to use a collaborator to fulfill its obligations.

10.4. The parties shall attempt to settle their disputes amicably.

10.5. Since the site can be accessed from other countries, users acknowledge that the governing law is Hungarian law. In court proceedings, the court of the Consumer's domestic residence is competent.

11. Complaints handling procedure

11.2. The consumer may submit his/her complaint orally or in writing. The Service Provider shall immediately examine the oral complaint. The Service Provider shall respond to the written complaint within 30 days of receipt.

11.15. The Consumer may file a complaint with the government office competent for his/her place of residence (consumer protection authority): https://kormanyhivatalok.hu/

11.16. In case of a complaint, the Consumer has the option to contact the Arbitration Board. The contact details of the boards are:

Conciliation Board	Headquarters / Contact information	Area of jurisdiction
Budapest Court	1016 Budapest, Krisztina krt. 99. bekelteto.testulet@bkik.hu	Budapest
Baranya County Court	7625 Pécs, Majorossy I. street 36. info@baranyabekeltetes.hu	Baranya, Somogy, Tolna
Borsod-Abaúj-Zemplén County Court	3525 Miskolc, Szentpáli u. 1. bekeltetes@bokik.hu	Borsod-Abaúj-Zemplén, Heves, Nógrád
Csongrád-Csanád County Court	6721 Szeged, Párizsi krt. 8-12. bekelteto.testulet@csmkik.hu	Békés, Bács-Kiskun, Csongrád-Csanád
Fejér County Courthouse	8000 Székesfehérvár, Hosszúséta Square 4-6. bekeltetes@fmkik.hu	Fejér, Komárom-Esztergom, Veszprém
Győr-Moson-Sopron County Court	9021 Győr, Saint Stephen Street 10/a. bekeltetotestulet@gymskik.hu	Győr-Moson-Sopron, Vas, Zala
Hajdú-Bihar County Court	4025 Debrecen, Petőfi Square 10. bekelteto@hbkik.hu	Jasz-Nagykun-Szolnok, Hajdú-Bihar, Szabolcs-Szatmár-Bereg
Pest County Court	1055 Budapest, Balassi Bálint u. 25. IV/2. pmbekelteto@pmkik.hu	Pest County

11.18. In the event of a cross-border online dispute, the Consumer may also use an online dispute resolution forum.

12. Copyright, content protection and reservation of rights

12.1. The klartstudio.com website, its design elements, graphic solutions, text content, images, product descriptions and databases are protected by copyright.

12.3. It is prohibited to copy, modify, use for commercial purposes, or use for teaching artificial intelligence-based systems without the written permission of the Service Provider.

12.7. Unauthorized use of the name Klart Studio and visual elements aimed at obtaining an unfair market advantage is prohibited. In the event of a violation of law, the Service Provider may claim compensation and damages.

13. Data protection

The website's data management information is available in a separate document at https://klartstudio.com/adatvedelem at.

14. Sample declaration of withdrawal